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Thank you for your interest in Schnader. We are seeking highly motivated, talented individuals with a commitment to excellence, our community and the highest standards of professionalism. Please see below for open positions. 

Desktop Support Analyst

Job description

Schnader Harrison Segal & Lewis LLP, a long established national law firm, seeks to hire a full time team oriented Support Analyst to assist the Information Services team with first and second tier troubleshooting.

What sets Schnader apart from its competitors is its “small-firm” feel and “large firm” legal practice. Schnader’s long-standing tradition and commitment to pro-bono work and public service, paired with its talented attorneys and staff, sophisticated work and a high level of customer service has contributed to its reputation for superior quality legal work within a uniquely positive and friendly working environment. This is a wonderful opportunity for a talented support analyst who takes pride in and ownership of a job well done.

Schnader Harrison Segal & Lewis LLP is an Equal Opportunity Employer. We are military friendly and we warmly welcome all qualified candidates with rich diverse backgrounds to apply.


  • Responds to Help Desk calls and emails by researching and troubleshooting problems with software applications, hardware, printers, laptops and smart phones
  • Provides deskside support
  • Provides printer and printer driver support for VDI environment as well as physical Windows computers
  • Enters tickets into Footprints ticketing system. Clearly documents user requests and issues on tickets
  • Provides status and communicates incident resolution to users
  • Performs software installation and upgrades on physical Windows computers
  • Provides support for users on Citrix VDI environment
  • Assists IS team with testing and troubleshooting of software packages
  • Performs support functions for various law firm applications, including but not limited to Microsoft Office, Payne Numbering Assistant, iManage document management system and Best Authority
  • Participates in and contributes to department projects
  • Performs other related duties as assigned
  • Provides on-site floor support and after hours support coverage


  • Two years of desktop support experience
  • Experience with Citrix and VDI technology
  • Experience with Windows 10 and MAC computers
  • Experience working in a professional services environment
  • Experience with Microsoft Office
  • Some experience with legal software applications: Payne Numbering Systems, iManage document management system, Best Authority and other legal software applications helpful


  • Proficient with Windows 10 and Microsoft Office applications
  • Strong customer service focus
  • Excellent analytical and troubleshooting skills
  • Familiarity with Help Desk ticketing software
  • Ability to work independently
  • Excellent verbal and written communication skills
  • Basic understanding of Active Directory


  • Monday – Friday; 9:00 A.M. – 5:00 P.M.
  • Some after-hours support needed on a rotating basis


Schnader offers an extensive menu of rich benefits including medical, dental, vision, short and long term disability, long term care, life, AD&D, supplemental life, supplemental AD&D, gap hospital, accident and critical illness insurances, flex spending (Medical, Dependent Care & Transportation) and health savings accounts, pet insurance, retirement and savings plan, tuition reimbursement as well as paid vacation, sick and holiday time. Most effective on the first of the month following date of hire.

Qualified applicants should e-mail a resume and detailed cover letter specifying how their background matches that of the above requirements and skills to Applicants applying should include “SDSA” in the e-mail “Subject” line.

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