Keith Whitson Presented CLM WebinarOn August 31, 2016 by Schnader
On August 31 at 12:00 PM Eastern Standard Time, Partner Keith Whitson co-presented a 30 minute webinar though the Claims & Litigation Management Alliance entitled “The Psychological Impediments to Settlement”.
The presentation was a discussion of some of the emotional or psychological constructs that attorneys and claims handlers can anticipate in settlement discussions or mediations, and possible mechanisms for overcoming those barriers. Keith talked about selective perception, attribution bias, anchoring and other barriers to settlement, and some suggestions on how to approach these barriers.
Keith was joined by Stacey Jurado, Casualty Claims Manager with Global Liberty Insurance company of NY.